Ledger.com/Start® | Getting Started — Ledger Support
Ledger.com/Start® is the official support entry point for setting up and securing a Ledger® hardware wallet. Designed to guide both new and returning users, the Ledger Support start page provides trusted instructions, verified downloads, and essential security checks to ensure your device is genuine and correctly configured. Beginning your setup through the official Ledger website is critical for protecting your digital assets and avoiding phishing or counterfeit software.
This support guide explains how Ledger.com/Start® works, what to expect during setup, and how to follow best practices for long-term crypto security.
What Is Ledger.com/Start®?
Ledger.com/Start® is the official onboarding and support hub for all Ledger hardware wallets, including the Ledger Nano S Plus and Ledger Nano X. The page connects users directly to Ledger Live, the official application required to manage assets and interact with the Ledger device.
From Ledger.com/Start®, users can:
Download the official Ledger Live app
Verify Ledger device authenticity
Install or update firmware securely
Create a new wallet or restore an existing one
Access step-by-step support documentation
Using the official start page ensures that all setup instructions and software are genuine and up to date.
Why Ledger Support Recommends Using the Official Start Page
Ledger Support strongly advises users to begin setup only through Ledger.com/Start®. The crypto space is often targeted by phishing scams that imitate official websites to steal recovery phrases.
Benefits of using the official support page include:
Verified Ledger Live downloads
Protection against fake apps and malicious links
Clear device verification steps
Secure firmware installation
Ledger will never ask for your recovery phrase through email, websites, or customer support channels.
Before You Begin: Device and Package Check
Before connecting your Ledger device, perform a quick inspection:
Ensure packaging is intact and unopened
Confirm there is no pre-written recovery phrase included
Check that the device appears new and untampered
If anything seems suspicious, Ledger Support recommends stopping immediately and contacting official support before proceeding.
Step-by-Step Guide: Getting Started via Ledger.com/Start®
Step 1: Access Ledger.com/Start®
Open your browser and manually type Ledger.com/Start®. Avoid clicking links from emails or social media to reduce phishing risk.
Step 2: Download Ledger Live
The start page directs you to download Ledger Live, the official companion app. Ledger Live is available for desktop and mobile platforms.
Step 3: Install and Launch Ledger Live
Install the app and open it. Choose whether you are setting up a new Ledger device or restoring an existing wallet.
Step 4: Connect Your Ledger Device
Use the supplied USB cable or Bluetooth (for supported devices) to connect your Ledger hardware wallet.
Step 5: Verify Device Authenticity
Ledger Live performs an authenticity check to confirm your device is genuine and running trusted firmware.
Step 6: Firmware Installation or Update
If necessary, Ledger Live will guide you through installing or updating firmware. Firmware updates are signed and verified by Ledger and must be confirmed on the device.
Creating a New Ledger Wallet
When creating a new wallet, your Ledger device generates a 24-word recovery phrase. This phrase is displayed only on the device screen and must be written down exactly as shown.
Ledger Support emphasizes:
The recovery phrase is the only backup
Never store it digitally
Never share it with anyone
Never enter it into websites or apps
Loss of the recovery phrase may result in permanent loss of access to funds.
Restoring an Existing Wallet
If you already have a recovery phrase, Ledger.com/Start® supports secure wallet restoration.
During restoration:
Recovery words are entered directly on the Ledger device
Private keys are recreated securely offline
Assets become accessible without exposing sensitive data
This ensures continuity while maintaining Ledger’s security standards.
Setting and Managing Your PIN Code
A PIN code protects your Ledger device from unauthorized physical access. The PIN must be entered each time the device is connected.
Key PIN features include:
Limited attempts before device reset
On-device PIN entry
Protection against theft or loss
Choose a PIN that is difficult to guess and never share it.
Using Ledger Live After Setup
Once setup is complete, Ledger Live becomes your primary interface for managing crypto assets.
Ledger Live allows you to:
Send and receive cryptocurrencies
View balances and transaction history
Install and manage blockchain apps
Buy, sell, swap, and stake supported assets
Track portfolio performance
All transactions require physical confirmation on the Ledger device.
Supported Cryptocurrencies and Blockchain Apps
Ledger hardware wallets support thousands of cryptocurrencies across multiple blockchains. Ledger Live allows users to install specific apps for each blockchain, optimizing device storage.
Ledger Support regularly updates asset compatibility through Ledger Live and firmware updates.
Common Setup Issues and Support Tips
Ledger Support highlights these common issues:
Connection problems: Try a different USB cable or port
Firmware update failures: Ensure stable internet and follow on-screen instructions
PIN lockout: Use recovery phrase to restore wallet if needed
Always refer to official support documentation for troubleshooting.
Ledger Security Model Explained
Ledger’s security relies on multiple layers:
Secure Element chip for private key storage
Offline transaction signing
Physical confirmation on the device
Verified firmware and software
This design protects against malware, phishing, and unauthorized access.
Best Practices Recommended by Ledger Support
To maintain maximum security:
Use only official Ledger software
Keep firmware and Ledger Live updated
Store recovery phrase securely offline
Verify transaction details on the device screen
Beware of phishing emails and fake websites
Strong security habits are essential for self-custody.
Who Should Use Ledger?
Ledger hardware wallets are suitable for:
Beginners seeking safe crypto storage
Long-term investors protecting significant assets
Users interested in staking and portfolio tracking
Anyone who values privacy and full control
Ledger.com/Start® ensures every user begins with trusted support and verified instructions.
Conclusion
Ledger.com/Start® | Getting Started — Ledger Support is the safest and most reliable way to initialize and secure a Ledger hardware wallet. By following official support guidance, users ensure their device is authentic, properly configured, and protected against common threats.
Ledger’s combination of hardware security, offline private keys, and the powerful Ledger Live app empowers users to take full control of their digital assets with confidence.